Refund policy

Customer satisfaction is important. Quality skincare products and a positive shopping experience remain priorities.

Due to the nature of skincare and personal care products, opened or used items cannot be returned for hygiene and safety reasons.

Returns may only be accepted for damaged products, incorrect items received, or defective products.

Customers must contact support within 48 hours of receiving their order if there is an issue with the package or product.

Refunds may be approved if the item arrived damaged, the wrong product was shipped, or the order was lost during transit and confirmed by the carrier.

Refunds will be issued to the original payment method once approved.

Please allow 5–10 business days for refunds to appear depending on the bank or payment provider.

Non-refundable items include opened skincare products, used products, sale or promotional items, and gift cards.

Orders may only be canceled before they have been processed or shipped.

Shipping fees are non-refundable unless the issue was caused by an error from the company side.

For any questions regarding refunds, returns, or damaged products, customers may contact support using the website contact information.